CHIGNOLO D’ISOLA, Italy – Group Carimali presents the birth of the Academy platform within its Service Portal, an additional platform developed to provide customers with a personalized and complete online training experience. Designed to simplify the spare parts purchasing process and offer easy access to technical information and related documentation, the Carimali Service Portal has quickly become the go-to point of reference for customers who want to manage their coffee machines effectively and maximize their performance.
The Academy section, available with different licenses, will offer:
- Clear and detailed video tutorials on the installation of the machines, designed to be understandable even for customers who are approaching Carimali products for the first time
- Structured training courses covering a wide range of topics, from the basics of installation to daily machine maintenance. The paths include interactive tests to evaluate understanding and issue certifications of competence
- In addition to practical tutorials, the Academy section offers a series of technical and commercial videos that delve into the technical aspects of Carimali machines and provide helpful advice to enhancing maintenance interventions’ operational efficiency to result in better service quality
- Training customized packages and licenses to meet specific customer needs, from basic training to advanced updates for expert technicians
The development of the Academy platform offers customers a complete and interactive training experience, allowing them to excel in using and maintaining Carimali machines.
About Carimali
For over 100 years Carimali manufactures and sales professional coffee machines, offering a complete range of fully automatic and traditional coffee machines, grinders and add-on units. Since 1919 Carimali develops technologies to improve the flavour extraction making coffee and milk-based drinks.
The Group headquarters are based in Bergamo, where the main production factory and the offices are located. A second sales and services division for Italian market is located in Milan. A second production unit is based in Suzhou, China. For more info www.carimali.com
