MILAN – Costa Coffee has announced that from 1 April 2024 it will increase pay rates for over 15,000 team members in its 1,500 UK company-owned stores. It is the fifth time the company has increased pay rates for store team members since April 2021.
As part of an investment of over £15m, the company’s starting national pay rate for its Baristas will increase to £12 per hour, from £10.70 per hour. It takes Costa Coffee’s starting rate to 56p per hour above the National Living Wage and is part of its efforts to ensure team members continue to receive a sustainable pay rate that factors in the cost of living.
The company’s more experienced Barista Maestros will see their hourly pay increase by on average 8%, to at least £12.33. This is boosted further by 50p to £12.83 per hour once role-specific training has been completed.
Team members in Central London will receive an extra £1 per hour, bringing their starting rate to £13 per hour, or £13.33 for new Barista Maestros
Costa Coffee does not operate age-bandings, so all 15,000 UK-based team members in company-owned stores will receive a pay uplift. Targeted bonuses are also offered to high performing store teams.
This announcement follows Costa Coffee’s investment last year in team member benefits, including opening access to the Company’s buy-one-get-one-free share incentive plan and the doubling of the employee in-store discount across the full menu to 50%, from 25%.
Team members can also access wide-ranging discounts on household purchases, bills, and entertainment, up to 10% matching on pension contributions, income protection and life assurance, and a cycle-to-work scheme. Not only that, team members can continue to enjoy their favourite perfectly crafted Costa coffee for free when on shift.
Supporting its teams further, the company partners with the Retail Trust to offer team members access to the Costa Financial Support Fund. The Fund provides support for those that may encounter unexpected or urgent financial pressure, providing some security in those difficult moments.
