LONDON, United Kingdom – Costa Coffee has once again swept UK consumers off their feet as it’s crowned the nation’s favourite coffee shop for the 14th year in a row. In an annual Allegra World Coffee Portal survey of more than 5,000 UK coffee shop consumers, over half (51.6%) named Costa Coffee as their favourite coffee chain.
This remarkable achievement is a testament to Costa Coffee’s commitment to innovation in the coffee sector by creating new experiences for consumers, ever-evolving coffee shop propositions alongside innovative food and beverages menu.
Costa Coffee crowned the nation’s favourite coffee shop for the 14th year
Commenting on the accolade, Allegra Group Founder and CEO, Jeffrey Young said: “Costa Coffee is a formidable brand with an incredibly strong presence on UK high streets. There’s no doubt that Costa is the favourite spot for UK consumers to grab a coffee – as demonstrated by its enduring appeal over the last 14 years.”
Testament to its commitment to quality, service and innovation throughout 2023, Costa Coffee launched new menu ranges and campaigns.
Last Summer, Costa Coffee made waves by becoming the first major UK coffee chain to introduce a range of ‘Bubble’ drinks, and a plant-based Ready-To-Drink Oat Latte, available in a multi-serve 750ml format.
Last July, Costa Coffee unveiled ‘Treat Drop’, a new reward proposition available on the Costa Club app. Loyalty members now benefit from even more rewards, exclusive discounts and early access to new drinks or returning favourites. The Nation’s Favourite Coffee Shop also launched a new store improvement and design programme last year, installing new features such a touchscreen and table ordering at revamped stores, including Plymouth and Dorchester.
In-store fundraising for the Costa Foundation hit an incredible £1 million during 2023 thanks to the hard work of Costa Coffee’s store teams through their fundraising initiatives.
The money goes towards building schools to improve the life chances of children in coffee growing communities by providing the opportunity of a safe, quality education. Closer to home, Costa Coffee was once again a joint Headline Partner of Macmillan’s Coffee Morning, raising money to support the charity’s crucial work helping people living with cancer and their family and friends.
Nick Orrin, Managing Director of UK&I, Costa Coffee, said: “Not only does February 14th traditionally symbolise a day of love, but it also marks the fourteenth consecutive year that Costa Coffee has captured the nation’s hearts, being crowned the Nation’s Favourite Coffee Shop once again. This achievement is a testament not only to our valued consumers, but also to our talented baristas and the continued support of our partners, suppliers and franchisees”.
Nick Orrin continues: “2023 was an extraordinary year for Costa Coffee, marked by significant investments in our UK business across our stores, Costa Express machines, and business-to-business propositions. We also introduced exciting initiatives such as the new reward programme for Costa Club members – Treat Drop, as well as launching innovative new food and drink products. We look forward to another year of crafting new experiences for our customers.”
About Allegra World Coffee Portal
Allegra World Coffee Portal (WCP) is the global information platform delivering unparalleled insight on the global coffee, café and related food-to-go sectors. World Coffee Portal provides data, reports, research and consultancy to help businesses make informed decisions and is the only specialist information platform for senior decision makers in the coffee industry. World Coffee Portal builds upon Allegra Strategies’ 25+ years of experience in global coffee market analysis. For more info click here.
About Costa Coffee
Founded in London by Italian brothers Sergio and Bruno Costa in 1971, Costa Coffee is present in 50 countries around the world, with 2,800+ coffee shops in the UK & Ireland and 1,400+ globally. We are proud to be the Nation’s Favourite coffee shop, having been awarded “Best Branded Coffee Shop Chain in the UK and Ireland” by Allegra Strategies for 14 consecutive years (2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023).
Making a positive contribution to the communities we are part of is extremely important to us, both here in the UK and across the world. That’s why we established The Costa Foundation in 2007, a registered charity with the aim of improving the life chances of children in coffee growing communities by helping them access a safe, quality education. So far, The Costa Foundation has funded over 100 school projects and changed the lives of more than 120,000 children.
Costa Coffee also have a UK-wide Community Programme, which enables their teams to volunteer their time to good causes locally and to invite community groups to make use of our welcoming space in stores.
In 2011, Costa Coffee purchased Coffee Nation, which is now Costa Express. Today, Costa Express operates in 20 international markets, with over 14,200+ coffee machines in the UK and more than 1,600+ globally. Proudly serving the same Costa Coffee Mocha Italia Signature Blend coffee beans found in stores, combined with fresh milk to create a delicious and warming cup of coffee on the go.
In 2022, Costa Coffee announced that it would be rolling out its innovative Costa Express’s Hot and Iced Drinks self-serve machines.
Costa Coffee’s Proud to Serve offer enables our corporate partners to serve a range of Costa Coffee beverages for customers and employees, without the need of a full Costa Coffee store. With presence across 22 international markets, Costa Coffee proudly supports over 30,000+ Proud to Serve sites across the UK and globally.
All Costa Coffee products, including At-Home and Costa Coffee in a can range, have been expertly crafted by Gennaro Pelliccia, the Master of Coffee and uses Rainforest Alliance Certified coffee beans.
For more info click here.
