LONDON, UK – Costa Coffee, the Nation’s Favourite Coffee Shop*, announced that its newly upgraded store at London Heathrow Terminal 4 Arrivals has re-opened. This investment reflects Costa Coffee’s commitment to offering customers an exceptional experience, whether they’re on their way to their destination or just passing through. The newly designed store combines a modern aesthetic with cutting-edge features, providing customers with a more seamless and enjoyable experience as they travel through one of the world’s busiest airports.
The refurbishment introduces a contemporary look, featuring a fresh and stylish store layout, sophisticated display areas, and touch screen ordering systems for a quicker and more efficient service. With a focus on speed of service, convenience, and comfort, Costa Coffee aims to provide passengers with a relaxing stop after their flight.
Boasting a modern interior with comfortable seating and new furniture, the redesigned store provides the ideal spot to unwind after a long flight.
Whether visitors are looking to relax with their favourite Costa coffee, enjoy a light bite, or simply recharge before heading to their next destination, the refreshed store is designed to cater to every need.
For those looking to power up before their next journey, the London Heathrow Terminal 4 Arrivals store now offers plenty of charging points, ensuring travellers can keep their devices ready for their onward travels.
The store has also expanded its offering with a range of freshly baked pastries, baked first thing in the morning and throughout the day, ensuring customers can enjoy a delicious treat alongside their favourite coffee.
Armend Xhema, Area Manager, Costa Coffee, commented: “We’re thrilled to unveil our newly refreshed store at London Heathrow Terminal 4 Arrivals. This transformation reflects our commitment to providing travellers with a faster, more enjoyable coffee experience. With an inviting new design and upgraded technology to streamline service, we look forward to welcoming customers and making their arrival even smoother with their favourite Costa coffee.”
Fraser Brown, Retail Director at Heathrow, comments: “As one of the UK’s most recognisable coffee brands, Costa Coffee has been delivering quality and convenience to our passengers for over 16 years. The newly upgraded store enhances the passenger journey by offering a welcoming space to relax and recharge, both for those waiting to greet loved ones or travellers who’ve just arrived. The reopening reflects our continued commitment to making every journey better, through partnerships that prioritise the passenger experience.”
The London Heathrow Airport Arrivals Costa Coffee store is open 24-hours a day.
*The open text question ‘What is your favourite branded coffee shop chain’ was asked to Allegra’s independent panel of 5,062 UK coffee shop consumers, with 4,450 answering the question and 47.1% of those citing Costa Coffee – The survey was conducted as part of Allegra’s annual study on the UK branded coffee shop market, Project Café UK 2025.
About Costa Coffee
Founded in London by Italian brothers Sergio and Bruno Costa in 1971, Costa Coffee is present in 50 countries around the world, with 2,800+ coffee shops in the UK & Ireland and 1,400+ globally. Costa Coffee is proud to be the Nation’s Favourite coffee shop, having been awarded “Best Branded Coffee Shop Chain in the UK” by Allegra Strategies for 15 consecutive years (2010 – 2024).
Making a positive contribution to the communities we are part of is extremely important to us, both here in the UK and across the world.
That’s why Costa Coffee established The Costa Foundation in 2007, a registered charity with the aim of improving the life chances of children in coffee growing communities by helping them access a safe, quality education.
So far, The Costa Foundation has funded over 100 school projects and changed the lives of more than 120,000 children. We also have a UK-wide Community Programme, which enables their teams to volunteer their time to good causes locally and to invite community groups to make use of our welcoming space in stores.
In 2011, Costa Coffee purchased Coffee Nation, which is now Costa Express. Today, Costa Express operates in 20 international markets, with over 15,000+ coffee machines in the UK and more than 1,600+ globally.
Proudly serving the same Costa Coffee Mocha Italia Signature Blend coffee beans found in stores, combined with fresh milk to create a delicious and warming cup of coffee on the go. In 2022, Costa Coffee announced that it would be rolling out its innovative Costa Express’s Hot and Iced Drinks self-serve machines.
Costa Coffee’s Proud to Serve offer enables our corporate partners to serve a range of Costa Coffee beverages for customers and employees, without the need of a full Costa Coffee store. With presence across 22 international markets, Costa Coffee proudly supports over 30,000+ Proud to Serve sites across the UK and globally.
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