LONDON, UK – Costa Coffee has launched Costa Collect – a service allowing customers to pre-order their favourite drink through their Costa Coffee Club loyalty programme app, before collecting in their chosen store. The service was initially launched in just over 100 stores in London and has now had the go-ahead to offer this service UK-wide in 2019.
The app will allow customers to locate their most convenient store and order any drink from Costa Coffee’s barista made menu; with size, milk type and added extras all easy to select. To further optimise the experience, the service allows customers to order more than one drink at a time and the app also stores previous orders so customers can easily re-order their favourites.
Unlike similar services on the high street, payment can be made through the Costa Coffee Club app using credit and debit card details uploaded to the app, so no pre-paying or topping up. Digital VAT receipts can also be sent via multiple channels for easy spend tracking.
Global digital & loyalty director at Costa Coffee, Arslan Sharif said: “Customer experience is at the heart of everything we do and we understand the importance of delivering innovations to ensure our customers get the best experience from our brand.
Our insights tell us that customers are demanding more and expect innovations which help enhance their day-to-day busy lives by making it easy and convenient to buy their favourite drink; our new service does exactly this. We’re delighted to be able to offer customers the chance to take back some precious time in their day.”
