ARLINGTON, VA, USA – Nestlé USA is initiating a recall of ceramic mugs with metallic coating and Starbucks branding due to an identified safety issue that if microwaved or filled with extremely hot liquid, the mugs can overheat posing burn and laceration hazards.
The impacted mugs were sold in two sizes, 11 oz. and 16 oz., as part of four gift sets during the 2023 holiday season-only. The gift sets were sold at Target, Walmart and Nexcom (military retail outlets) in the U.S. from November 2023 to January 2024. This recall does not involve any other Nestlé USA or Starbucks-branded products.
To-date, there have been 12 incidents of the mugs overheating or breaking, resulting in 10 injuries. Consumers should immediately stop using the following recalled mugs and return them to the point of purchase or contact Nestlé USA for a full refund (additional details below).
The issue was discovered after Nestlé USA was contacted by consumers. The company took immediate corrective action and is working closely with the U.S. Consumer Product Safety Commission on this recall.
The quality, safety and integrity of Nestlé USA products remain our number one priority. “We sincerely apologize for any inconvenience this action represents to both our consumers and retail customers,” said the company.
For support, contact Nestlé USA at 800-681-1676 from 9 a.m. to 6 p.m. ET Monday through Friday, or online at https://www.nestleusa.com/info/contact-us-landing. Step-by-step instructions for using the online form can be found at https://athome.starbucks.com/metallic-mug-recall
The full recall notice can be found here: https://www.cpsc.gov/Recalls/2024/Nestle-USA-Recalls-Metallic-Mugs-Sold-with-Starbucks-Branded-Gift-Sets-Due-to-Burn-and-Laceration-Hazards
