Tapping into today’s ‘coffee culture’ Air New Zealand has been featuring barista’s who make freshly brewed coffee to passenger’s preferences in its ‘Koru’ lounges for some time. Lounge guest could order their favourite coffee by ticking a few boxes on a piece of paper, add their name and hand it over, reports Raymond Kollau, airlinetrends.com.
In a clever move, flyers now can order barista-made coffee via ANZ’s tablet or smartphone app the minute they walk into one of the airline’s Koru Clubs around New Zealand, including its international lounge at Auckland Airport.
According to Air New Zealand, the coffee ordering function has been trialled since August 2014 and has proven to be popular with customers (see also enthusiastic reactions on Twitter (here, here, and here).
When a passenger checks in to the lounge (which requires them to open the app and scan their boarding pass in order to get access to the lounge) they receive a notification asking them if they want a coffee. If the passengers says yes, it shows a list of their previous orders, and how long it will take before their coffee is ready.
Passengers can select their coffee – be it a ‘flat white’ or a ‘short black’, single, double or triple shot – and once it is ready, they receives a push message. Passengers can also order coffee via one of several iPad kiosks located around the lounge.
Aiming to promote the new app-based ordering service, the iPads contain a message that says: “Skip the queue next time and order via the Air New Zealand mobile app.”
