LONDON, UK – Virgin Media O2 Business’ latest Movers Index reveals 90% of workers have signed up to at least one loyalty programme as half of Brits (48%) are in the office five days a week. The quarterly Movers Index, now in its second year, is based on combining anonymised and aggregated UK movement data from O2 Motion* with national polling findings to reveal key behavioural trends. The combined data paints an accurate picture of movement patterns and the trends influencing them.
Mass office attendance provides boost for retailers, loyalty programmes
Monday and Friday commutes have seen 7% and 5% year-on-year increases respectively, while two-thirds (67%) of Brits say free heating encourages them into the office during winter.
Mobile data shows younger workers (18-24 year-olds) are staying out after work, seeing a 22% increase in after-work trips. This appears to be connected to socialising benefits associated with the office, with 27% liking office days for easy access to post-work events. Retailers are cashing in on the office boom, as 42% of workers are spending more around their workplaces than they did three months ago, rising to nearly two thirds (61%) of 18-24 year-olds.
The vast majority (90%) of workers are signed up for at least one loyalty programme, with meal deals (53%) and coffee deals (26%) the most used
After a drop in summer shopping trips, O2 Motion data reveals an autumnal shift has begun as high street (3%) and shopping centre (6%) trips grew in September. Shopping centre visits have notably increased for shoppers aged 55-64 (19%) and those 65+ (18%), as 41% of Brits are set to ramp up spending for festive purchases.
With many facing rising food costs (69%) and higher household bills (52%), Brits are balancing budgets by cutting back on non-essential purchases (43%) and switching to cheaper brands (32%). Nearly one in four (24%) plan to start holiday shopping earlier this year, with 34% hoping to avoid a last-minute rush and 39% even starting before November. Over half (58%) will be targeting seasonal offers and discounts as a third (34%) intend to buy more affordable gifts, and 32% will take advantage of Black Friday deals.
Real connections and Wi-Fi shape modern shopping
Two in three Brits (67%) plan to do some form of in-person shopping for Christmas. Brits are heading out to the shops to see and touch products (50%) and access special in-store discounts (44%), with getting human interaction while shopping important to over two thirds (69%).
Despite wanting to shop in-store, nearly half (49%) of Brits regularly experience poor internet connection while shopping, with 28% saying it has hindered their ability to shop effectively in the past three months. 35% of 18-24 year-olds are more encouraged to shop in stores with good connectivity, and comparing prices online is the most useful tech function for shoppers (45%).
Jo Bertram, Managing Director of Virgin Media O2 Business, said: “The Virgin Media O2 Business Movers Index shines a light on the positive impact that people returning to the office can make to retailers. Whether it’s creating eye-catching seasonal campaigns in shops near busy office locations or making sure customers have the best possible in-store experience, retailers have a significant opportunity to get creative when it comes to engaging prospective customers.
“Connectivity sits at the heart of the modern shopping experience, whether it’s a customer conversation in a store, or utilising the latest retail technology. Our insights and expertise continue to support businesses across a range of industries, helping them make data-driven decisions to meet the evolving expectations of today’s customer.”
From retailers to public sector organisations, Virgin Media O2 Business’ team of data experts support companies of all sizes to understand these trends and use them to make strategic decisions. The Virgin Media O2 Business Movers Index is a publicly available quarterly report that explores the latest UK movement insights from each quarter. Find out more and access the report here: Virgin Media O2 Business website.
