PARIS, France – At the Vending Show in Paris, Rhea France had the opportunity to present the latest free standing and table top solutions and the new company organization, designed to consolidate pre- and post-sales assistance to customers and boost new business development.
Rhea France at the Vending Show in Paris
The sales and technical assistance reorganization has been divided into three regional macro-areas: Paris and West France, North-East and South, each with a dedicated sales representative and technician.
This new organizational model allows Rhea France to be closer to each customer and, at the same time, reduce the environmental impact of business trips, reinforcing Rhea’s commitment to sustainability.
In addition to territorial proximity, Rhea France has also implemented customer service with solutions such as constant training of customers’ technical staff, the activation of an online assistance channel called “Technical Hotline”, supported by video tutorials and maintenance manuals to make intervention on installed machines even easier and more effective.
Last but not least, the digitization process started in 2019 by the administrative division, with the dematerialization of administrative documents and a reserved area for each customer, allows paper savings from a CSR perspective for the protection of the environment.
“We have invested heavily in the French structure to ensure the best customer support, and today, the sales and service division in regional areas allows us not only to strengthen relations with each customer, but to have on board new, experienced and qualified resources who share the company’s vision for a stimulating and efficient working environment that looks to the future.” commented Andrea Pozzolini CEO of Rhea.
Sustainability, together with tailor-made, quality and innovation are the values that have guided Rhea for over 60 years and that can be found in the new freestanding and table top lines that the company showcased at the Vending Show.
Functional and technological flexibility, together with touch screens, make it possible to achieve the highest level of customization to suit every taste preference, every consumer’s experience and every customer’s brand identity. The modularity and flexibility offers interesting new opportunities to the French market in the vending machine sector.
