GEISLINGEN/STEIGE (Germany) – The new partnership between Diebold Nixdorf and WMF Professional Coffee Machines offers the retail trade innovative solutions for quick and easy payment processes in the coffee business. Connecting the professional coffee machines from WMF to Diebold Nixdorf’s cash register and self-service systems allows retailers to raise the customers’ coffee experience and enjoyment to a new level.
The payment process by WMF and Diebold Nixdorf
Coffee specialities are a major sales driver in many areas of the retail trade. In petrol stations and convenience stores, for example, coffee tops the popularity polls when it comes to non-fuel items*, while in the case of fashion, speciality or food stores, coffee helps to keep customers in the store for longer and puts them in the mood to buy more**.
But despite the attractive prospect of boosting sales, the processes with which coffee is sold are often time-consuming – particularly when just one person is responsible for taking the orders, preparing the coffee and accepting payment. The new self-service option from Diebold Nixdorf and WMF Professional Coffee Machines accelerates this process.
The integration solution WMF CoffeeConnect allows the networking of the WMF coffee machines in the Internet of Things (IoT) and thus also with the cloud-based Vynamic retail platform of Diebold Nixdorf.
This means retailers can integrate WMF fully automatic coffee machines into their company’s IT infrastructure landscape. The added value: when the customer pays for their coffee at the Point of Sale (POS), the cash register system automatically generates a corresponding voucher. Customers then scan this voucher at the coffee machine to get the hot beverage of their choice.
Above and beyond this, retailers can connect their coffee machines to a self-service system from Diebold Nixdorf. In this way, customers can carry out the process themselves without having to queue up in the store.
Benjamin Thurner, Vice President Digital at WMF Professional Coffee Machines, says: “WMF is constantly developing its digital portfolio to offer customers even better solutions. By integrating our coffee machines into Diebold Nixdorf’s checkout systems, we are offering retailers additional options to make their locations even more attractive by focusing on the customers and their checkout and payment preferences. “
Dr. Benedikt Schmidt, Director Partner Ecosystem Retail Software at Diebold Nixdorf, adds: “Coffee is very profitable for retailers and drives customer traffic. No longer just a stimulant in the morning or after lunch, coffee service can help retailers improve their store concepts and customer experiences. A connected coffee machine also gives retailers more control of the coffee purchasing process and the opportunity to reconnect with the customers when inviting them to join a loyalty program.”
* https://www.hem-tankstelle.de/
** https://journals.sagepub.com/
